This exploration is part of a logic of continuous improvement in customer satisfaction. The aim is to determine the explanatory factors of customer satisfaction in business-to-consumer of mobile telephony services in the Cameroonian context. The documentary research made it possible to identify the theoretical approach. A sample survey helped in the methodological approach to data collection via a questionnaire administered to a convenience sample made up of 399 mobile phone subscribers. The structural equation model for testing hypotheses is used and the results show that the processing of customer complaints and the perceived quality of service better explain the overall customers satisfaction in business-to-consumer in the Cameroonian context.

Democratic Republic of the Congo (DRC) has experience some leadership crisis since the time it gains its independence in 1960, the country’s leadership has been lacking three attributes of the utmost importance to the attaining of development which has temper with a real vision for the DRC’s future, which includes lack of competence and inability to execute the vision, and the character needed to ensure the realization of the vision with sound judgment, integrity, and equity. The paper has a finding from the literature reviewed on the DRC’s past patterns of poor governance, a clear and practical vision for the country’s future was not articulated and implemented, which has failed in developing concerted effort from a new and energized leadership that can move the Congo to the next level of development and prosperity. The paper has of the view that Congo must open up for various opportunities and avenues for reform in revamping democratic governance and electoral reform, promoting economic growth by moving beyond aid and creating a favorable environment for investment, reforming the mining sector, improving the health and education systems, and strengthening the DRC’s judiciary. The county needs leaders who are committed towards developing DRC. Secondly, well-organized and invigorated Congolese Diaspora must join hands with Congolese living in the DRC to work toward the reforms.